FAQS
Mobility Equipment FAQs
We’ve compiled answers to the most common questions about purchasing, hiring, and using mobility equipment through Care With Us. If you need more help, feel free to contact us.
GENERAL
What types of mobility equipment do you offer?
We supply a wide range of mobility aids including wheelchairs, mobility scooters, walkers, lift chairs, and electric beds — available for purchase or hire.
Do I need to be an NDIS participant to buy mobility equipment?
No. Our equipment is available to everyone — including private customers, aged care recipients, and NDIS participants.
Can I try a mobility product before purchasing?
Yes — we offer home trials on selected products such as scooters and wheelchairs across Melbourne and regional Victoria.
Do you offer equipment hire?
Yes — we have flexible short-term and long-term rental plans for many mobility products. Reach out for product availability and pricing.
Is your showroom open to the public?
Yes, our showroom is located at 1/57 Willandra Drive, Epping VIC 3076. Visits are by appointment. Book a demo or consultation with our team.
NDIS & FUNDING
Can I use my NDIS plan to buy mobility equipment?
Yes — we are a registered NDIS provider. Whether you’re self-managed, plan-managed, or NDIA-managed, we can assist with product selection, quotes, and processing.
What’s the process for ordering with NDIS funding?
- Self-managed: Order directly and claim via invoice.
- Plan-managed: Request a quote to send to your plan manager.
- NDIA-managed: We’ll submit directly through the NDIS portal and deliver once approved.
Can you help me choose the right product for my plan?
Absolutely — our experienced team works closely with you, your occupational therapist, or plan manager to ensure you get the right equipment for your needs and funding.
DELIVERY & ASSEMBLY
Where do you deliver mobility equipment?
We deliver across Victoria and throughout Australia. Home setup and in-person trials are available in Melbourne and selected regional areas.
Will my scooter or wheelchair arrive assembled?
Most mobility products are delivered fully assembled. For others, we provide clear setup instructions or offer in-home assembly if requested.
Can I pick up equipment from your location?
Yes — Click & Collect is available from our Epping showroom.
What are the delivery charges?
Delivery fees vary based on your location and product type. Costs will be included in your quote or shown at checkout.
PAYMENT & QUOTES
What payment options are accepted?
We accept VISA, Mastercard, direct bank transfers, and government-funded payments via NDIS, Aged Care, or SWEP.
Can I get a quote before I decide?
Yes — contact us with the product you’re interested in, and we’ll provide a detailed quote for you or your plan manager.
Is full payment required at the time of purchase?
Yes — unless your order is funded through an approved NDIS or government plan.
WARRANTY & RETURNS
Is there a warranty on mobility products?
Yes — all mobility equipment comes with a manufacturer warranty. Warranty length varies by product.
What if I receive a faulty or damaged item?
Contact us immediately. We’ll resolve the issue by arranging a repair, replacement, or refund as per our warranty policy.
Can I return a product if I change my mind?
We accept returns within 7 days for unused products in original packaging. Restocking fees may apply. Hygiene products are non-returnable unless faulty.
Do you offer trade-ins?
Yes — we accept trade-ins for select mobility aids like scooters, wheelchairs, and walkers. Contact us to discuss your options.
Still Have Questions?
Our team is here to help!
📞 Call: 0478 637 760
📧 Email: info@carewithus.com.au
📍 Visit: 1/57 Willandra Drive, Epping VIC 3076 (by appointment)
