Shipping Policy

CWU-ATH Shipping & Delivery Policy

At Care With Us – Assistive Technology Hub (CWU-ATH), we aim to make your shopping experience smooth and stress-free — from browsing to delivery. Here’s what you can expect when it comes to shipping your order:

Shipping Options

We offer a range of shipping methods tailored to your order size and location. You’ll be able to choose your preferred shipping option at checkout. All deliveries are handled by our trusted courier partners to ensure safe and timely arrival.

Order Tracking

Once your order is confirmed, you’ll receive an email with a tracking link so you can monitor your delivery in real time.

Account Benefits

Creating an account is optional, but it allows for faster checkout next time by securely saving your shipping and payment details.

Payment Methods

We accept all major Visa and MasterCard payments. We also offer flexible payment options via zipMoney. Please note that full payment is required at the time of purchase.

Delivery Charges

Delivery fees are calculated at checkout based on your location and order size. If you’re nearby, you can choose in-store pickup as a free alternative.

Order Processing Time

Orders are typically processed within 2–10 business days after confirmation. If any delays occur, our team will reach out to you directly with updates.

Assembly Information

Most products arrive fully assembled. For larger items or deliveries outside our local area, some assembly may be required. Instructions will be provided where necessary.

Local Delivery & Pickup

If you’re located in or around Melbourne, we offer local delivery or in-store pickup. Our team will coordinate with you to schedule a convenient delivery time.

In-store Pickup Location:
Care With Us – Assistive Technology Hub
1/57 Willandra Drive, Epping VIC 3076
Pickup available during business hours.
Please bring your order confirmation when collecting your item.

International Shipping

Currently, we only ship within Australia, with a primary focus on Western Australia (WA).

P.O. Boxes

We can ship smaller items to P.O. boxes via Australia Post.

Need Help?

For questions about your order or shipping policy, reach out to our team:
📧 Email: info@carewithus.com.au
📞 Phone: 0478 637 760

Thank you for choosing CWU-ATH — your trusted partner in assistive technology solutions.